Harlow Privacy

1. Information Harlow Collects

Harlow collects and processes several types of personal information, including:

2. How Harlow Uses Your Information

Harlow uses your personal information for the following purposes:

• Harlow Service Delivery (Contract Performance):
  • Processing and administering Harlow vehicle rental bookings and agreements. Verifying your identity and confirming you meet Harlow rental criteria. Coordinating vehicle collection and return procedures. Handling payments and overseeing deposits and charges.
• Harlow Customer Communications (Legitimate Interest/Contract Performance):
  • Sending Harlow booking confirmations, updates, and important rental information. Responding to your inquiries and providing customer support for Harlow bookings. Notifying you of changes to Harlow services or policies.
• Harlow Marketing (Consent/Legitimate Interest):
  • Sending Harlow promotional offers, newsletters and service updates where you have given consent or Harlow has a legitimate interest. You may opt out at any time.
• Harlow Service Improvement (Legitimate Interest):
  • Analyzing website usage to improve user experience and functionality for Harlow. Conducting research to guide updates to Harlow's vehicle fleet and services.
• Harlow Compliance (Statutory Duty):
  • Meeting Harlow's legal, regulatory and tax obligations. Preventing fraud and protecting Harlow's services from security threats. Resolving disputes and enforcing Harlow's terms and conditions.

3. Data Sharing

Harlow may share your personal information with:

• Harlow Vendors: Third-party companies that assist Harlow in providing its services, such as payment processors, IT support providers, and maintenance services. These providers are contractually obligated to protect your data.

Harlow does not sell your personal information to third parties for marketing purposes.

4. Harlow Security

Harlow implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, secure servers, and regular security assessments. No internet transmission or electronic storage method is completely secure, and Harlow cannot guarantee that information sent or stored online will be free from interception or loss.

5. Harlow Data Retention

Harlow retains your personal information only as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. Retention periods vary by the type of information and the processing context.

6. User Rights

Under UK data protection law, Harlow recognises the following rights:

• Harlow Access Rights: Request a copy of the personal information Harlow holds about you.

To exercise these rights, please contact Harlow using the details below.

7. Harlow Cookies and Tracking

Harlow's website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Policy Revisions

Harlow may update this Privacy Policy periodically to reflect changes in its practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. Harlow encourages you to review this policy regularly.

9. Contact Harlow

For questions regarding this Privacy Policy or our data practices, please contact Harlow: